— CONTACT
Reach the team — directly.
We do not run a tier-1 call center. Email goes straight to the engineers who built the product. Pick the channel that fits.
— OFFICES & WAREHOUSES
Where Sixfab operates.
Hardware design, cloud engineering, and fulfillment across two regions. Click any card for directions.
US OFFICE — SIXFAB, INC.
825 Watter's Creek Blvd., Suite 250
Allen, Texas 75013, United States
EU OFFICE — SIXFAB GMBH
Berliner Straße 143
10715 Berlin, Germany
US WAREHOUSE — SIXFAB, INC.
2601 NE 33rd Street
Fort Worth, TX 76111, United States
EU WAREHOUSE — BALANCE LOGISTIK c/o SIXFAB
Haselstr. 23
56235 Ransbach-Baumbach, Germany
— RESPONSE TIMES
What to expect when you reach out.
Sales / engineering: typically within one business day, often within hours.nSupport tickets: one business day SLA on standard, four hours on ALPON Pro plans.nIf the issue is mid-deployment and time-sensitive, mention that in the first line — we escalate.
— QUICK ANSWERS
Before you write — these might help.
Do you have a sales chat / phone number?
We work asynchronously. Email and Slack are how we operate — they let us pull the right engineer into the thread.
Can I get a quote without filling a form?
Yes. Email Use the contact form with the model, quantity, and deployment region. We will reply with a quote and lead time.
Is there a support SLA?
Standard ALPON includes one-business-day support. Pro plans get a four-hour SLA. Custom SLAs available on volume contracts.
Can I visit one of your offices?
Yes, by appointment. Email us and we will arrange a time at the Allen, TX or Berlin office.
— TALK
We answer fast. Try us.
Whether you have a pilot in mind, a quote to request, or a ticket to open — we will pick it up.